During the refurbishment the ARC was relocated to another secure environment while the building work was carried out.


The second phase of a major refurbishment to Plymouth-based Securi-Guard’s Alarm Receiving Centre (ARC) has now been completed.

The refit means all admin and monitoring staff who work at the ARC are now based together in one building at the company’s HQ in Estover.

A reception area has been created at the ARC along with new improved office space for admin staff, and also the company’s IT team. There is also a kitchen area and rest room for use by staff, particularly members of the monitoring team who work 24/7 and 365 days of the year.

Alarm Receiving Centre manager Mary Campbell said with the latest monitoring equipment in place and much improved surroundings for staff, the ARC is operating at an optimum level.

“We are now making the best use of the available technology in a more modern and better equipped ARC,” said Mary.

“It is also great to have all the staff connected with the monitoring side of the business together in the same building and there has been a very positive response to the new working environment too.”

The refit has been carried out to mark the 15th anniversary of the award winning ARC, which began operations in January 1997.

The largest monitoring centre west of Bristol, it is used for the NSI Gold standard approved monitoring of intruder and fire alarms, CCTV, lone worker devices and vehicle tracking both in the UK and across Europe.

The very latest technology has been installed in the centre as part of the refurbishment, which also included new custom built furniture for the operators, and improved flooring, ceilings and wall coverings.

But the celebrations don’t end there. The refit also marks the 30th anniversary of the company which has been under the same family directorship since April 1982, when current chairman Bill Boyd bought the original company Smith’s Property Protection and rebranded it Securi-Guard.

From an original staff of four, the company now employs around 180 people.